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Boardroom Answers · AI & Data · AI, Data & Analytics

You are multi-tenant. Prove my data — and everything derived from it, embeddings, caches, insights — is isolated from your other customers, including inside the AI pipeline.?

The question a Chief Data Officer (CDO) asks.

The short answer

Tenant isolation is enforced by the database itself and machine-checked in the build — and it covers the AI derivatives too: embeddings, caches, and insights are all tenant-scoped by construction.

The full executive answer

Isolation is enforced by the database, not by our application remembering to filter. Every tenant-data table carries the organisation’s identity with row-level security — the database itself refuses cross-tenant reads regardless of what application code asks. And that is machine-enforced: a static test in our build pipeline fails if anyone adds a tenant table without the security policy. The organisation identity used everywhere comes from the verified login token, never from anything a request claims about itself.

The derivatives follow the same rule, which is the part most vendors get wrong. Document chunks and their embeddings live in tenant-scoped tables. Cached insights are keyed by a fingerprint that includes your organisation’s identity, so one tenant’s cache can never serve another tenant’s question. Consensus runs, cost events, feedback, audit entries — all carry the tenant identity. And the prompt layer adds a belt to those braces: the model is instructed it has data for exactly one organisation, is forbidden to reference any other organisation by name, and — structurally — is only ever handed one tenant’s context anyway. Benchmarking across customers, where offered, runs on consented, aggregated statistics, never raw peer data in a prompt.

So the answer to "prove it" is: I can show you the security policy on the tables, the build gate that enforces policy coverage, and the tenant identity flowing from verified authentication — three artifacts, not assurances.

Grounded in: ISO/IEC 27001 Annex A (access control, segregation); GDPR Art. 32 (technical measures); NIST AI RMF GOVERN 1.4 — the same isolation posture extended into the AI pipeline’s derived data.

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