Walk me through the commercial model — tiers, seats, what triggers overage, and where the hidden costs are, because there are always hidden costs with AI products.?

The full executive answer

The model is deliberately simple: a free trial with three seats, then Basic at 129 dollars a month with five seats, Pro at 549 with ten, Max at 1,499 with fifty, and Enterprise with unlimited seats on custom terms. All tiers draw on the same sixty-four modules — the tiering is capacity and service level, not a feature-hostage matrix where the governance capabilities you actually need hide behind the enterprise gate.

On the AI-cost question, which is the right question: AI usage is metered and budget-governed inside the platform — there are explicit usage and budget controls, including on the assistant layer, precisely so consumption is visible and capped rather than a surprise line item. You will not discover a five-figure inference bill after a heavy quarter; the cost governance the product preaches for your AI estate is applied to its own.

Where the honest non-hidden costs live: your people's time. The diagnostic takes real executive hours to answer well, and the change programme the platform structures is your organisation's effort to run — no platform can buy that for you. Implementation fees: none for self-serve tiers; enterprise onboarding is scoped in the order form. And pre-launch pricing means founding customers lock terms that will not survive our maturity — which is a time-limited arbitrage I am happy to point out.