Boardroom Answers · People & Operations · People, Culture & Change Management
Your platform tracks employee sentiment and adoption. What employee data are you actually collecting, and how do I avoid this becoming a surveillance tool?
The question a Chief Human Resources Officer (CHRO) asks.
The short answer
Team-level only, by design: adoption percentage, sentiment one-to-five, change load. No individual profiles, PII is redacted before any model sees text, and every access is audit-logged.
The full executive answer
The honest answer is: far less than you might fear, by deliberate design. The Culture, Adoption & Employee Sentiment module (M38) works at team level, not individual level — its records are team, tool, adoption percentage, a one-to-five sentiment score, and change load. There are no per-employee behavioural profiles, no keystroke or activity monitoring, and the Talent Intelligence module (M16) models capability gaps at the role level — hire, upskill, contract decisions — not named-person assessments.
On top of that, three platform-wide protections apply. Any free text that reaches an AI model passes through an injection-neutralisation and PII-redaction layer, so a comment naming a colleague is scrubbed before a model ever sees it. All data is tenant-isolated at the database layer with row-level security. And every access is written to an append-only audit log, so your data protection officer can verify who saw what.
Current versus roadmap: team-level aggregation is how it works today, which I would argue is the right ceiling for a boardroom tool. If a customer ever asks for individual-level analytics, our position is that it needs their own DPIA and works-council sign-off first — we will not quietly enable it.
Grounded in: Prosci ADKAR — the sentiment and change-load data exists to detect where Desire and Reinforcement are failing at team level, which is the least-invasive data needed for that purpose (GDPR data-minimisation logic).
The natural next questions
Related governed answers
- You have added an "Accountability Scorecard" that scores people on follow-through. My concern is cultural: how do I deploy that without it becoming a surveillance league table that poisons trust?
- Walk me through it concretely: my organisation buys this tomorrow. What does the first ninety days of change management actually look like?
- Let me be blunt: does this replace my strategy team and my analysts? Because if it does, I have a workforce problem, and if it does not, I am not sure what I am paying for.?
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